MALAYSIA & SINGAPORE 2026

On The Go Explorers is a licensed Kenyan travel agent and curator of international hosted group experiences.
We act in the following capacities:

As a Travel Agent:

We assist in arranging travel services provided by independent third-party suppliers including hotels, transport companies, local tour operators, and activity providers. We act as an agent on behalf of these suppliers.

We coordinate itineraries, support travelers during the trip, and provide on-ground facilitation.

Important Note:

Because services are delivered by independent suppliers, your legal recourse for service failures lies with the specific provider, except for services directly delivered by On The Go Explorers.

1. Eligibility

• • This trip is kid-friendly, with a minimum participation age of 12 years old.

  • All travellers under 18 years old must be accompanied by a parent or legal guardian.

  • The accompanying parent/guardian is fully responsible for the child’s safety, supervision, behavior, and well-being throughout the trip, including during transfers, activities, meals, and time spent at the hotel.

  • OTGE and its partners will not assume responsibility for childcare, supervision, or incidents arising from a child’s behaviour or lack of supervision.

2. Rates, Inclusions & Booking

Trip prices are listed on our website at the time of booking and are quoted in USD unless otherwise stated.

Prices generally include:

• Accommodation based on shared occupancy

• Ground transportation

• Internal transfers stated in itinerary

• Guided activities as stated on the itinerary

• Hosting and coordination support

Prices do not include:

• International flights

• Visas (unless stated)

• Travel insurance

• Medical expenses

• Meals not listed

• Optional excursions

• Gratuities

• Personal purchases

A booking is confirmed only when the deposit has been received. We reserve the right to correct any pricing errors.

3. Deposits, Payments & Refund Policy

• A non-refundable deposit of $300 is required to secure your spot.

• Deposits are transferable to another person if you find a replacement.

• Full payment deadlines are stated on each traveller's invoice.

• Failure to complete payment by the due date may result in cancellation of your booking without refund.

• Cancellations can only  be made until June 10th 2026 (2 months to the trip). Any bookings done after this date should be done in full unless agreed otherwise with the sales representative at On the Go Explorers.

• After this date, no refunds will be issued.

• If you cancel before the cut-off date, payments made above the deposit are refundable. This means that if you cancel your trip before the cut off date, everything except the initial deposit made is refundable.

• If you cannot travel due to unavoidable circumstances:

  • You may transfer your slot to another traveler (It is your responsibility to find a replacement); OR

  • You may transfer your payments above the deposit to a future trip (subject to availability).

Cancellations by On The Go Explorers

If we cancel a trip for any reason:

• You will receive a full refund of all payments made, OR

• You may transfer your booking to another trip.

Refunds will be processed within 14 business days.

4. Flights & Air Travel

International flights are not included unless explicitly stated. You are responsible for purchasing your own airfare.
On The Go Explorers is not liable for flight delays or cancellations, missed connections, missed portions of the trip due to airline changes. Any flight-related disputes must be resolved directly with the airline.

5. Passports, Visas & Travel Documents

You are responsible for:

• Having a valid passport (minimum 6 months validity after return date)

• Securing all required visas

• Meeting all immigration, health, and vaccination requirements

Any costs, delays, or denied entry resulting from incomplete documentation are solely your responsibility.

We can offer visa guidance but are not responsible for obtaining the visa on your behalf.

6. Travel Insurance

On The Go Explorers does not provide travel insurance. We strongly recommend comprehensive coverage that includes:

• Trip cancellation

• Medical emergencies

• Evacuation

• Lost luggage

• Missed or delayed flights

Insurance protects you from unexpected disruptions that may affect your trip.

7. Accommodation

Accommodation varies by destination and may include hotels, boutique stays, lodges, villas, or desert camps.

• Rooms are based on shared occupancy unless a single supplement is paid. Kindly request for a single room at the time of your booking.

• Room and bed types cannot be guaranteed, as they are subject to availability.

• Check-in/check-out times are determined by the accommodation provider.

We do our best to meet preferences, but some variables may be outside our control.

8. Itinerary Adjustments

Our itineraries are carefully curated in advance. However, travel conditions can change.
We reserve the right to modify the itinerary due to:

• Weather

• Natural events

• Supplier availability

• Political or safety concerns

• Flight schedule disruptions

• Any force majeure event

If adjustments are required, we will provide suitable alternatives while maintaining the integrity of the trip experience.

9. Health, Safety & Traveler Conduct

By booking a trip, you confirm that you are physically able to participate in the activities outlined.
We reserve the right to remove any traveler whose conduct endangers the group or disrupts the experience. No refunds will be issued in such cases. Travellers participate at their own risk.

10. Liability & Responsibilities

On The Go Explorers is not liable for:

• Personal injury, illness, or death

• Loss or damage to luggage or personal belongings

• Delays or cancellations resulting from airlines, weather, or third-party providers

• Costs arising from missed flights, personal emergencies, or changes in travel plans

Our responsibility is limited to services we directly provide.

11. Communication & Updates

We will communicate trip updates via email, WhatsApp, or your booking contact.
It is your responsibility to:

• Review all communication

• Check updates on your flight arrangements

• Stay informed about your trip schedule

12. Minimum Group Quorum

Each international group trip requires a minimum of four (4) confirmed travelers in order for the host to accompany the group.

The final quorum status will be evaluated two (2) months before the trip start date.

If the minimum number is not met, On The Go Explorers reserves the right to:

1. Cancel the trip entirely in which case travellers will receive a full refund of all payments made; OR

2. Proceed with the trip without the host, in collaboration with trusted local partners; OR

3. Adjust the itinerary or experience based on traveler preferences, while ensuring service quality.

If the trip proceeds without the host, the inclusions will remain the same, and travellers will still receive pre-departure support and on-ground assistance via our local partners. Travellers will be notified in writing once the quorum decision is made.

13. Acceptance of Terms

Making any payment toward a trip indicates that you meet the minimum age required, have read, understood, and accepted these Terms & Conditions.